Health source
Both online and in-person assistance offered for a seamless platform transition
Upfront and continuous support is imperative when launching a new system into your business. theHealthSource offers in-person and online virtual training at your convenience and location providing you with the tools you need to get the most of out of the system whenever you need it.
Support process
Upfront and continuous support is imperative when launching a new system into your business. theHealthSource offers in-person and online virtual training at your convenience and location providing you with the tools you need to get the most of out of the system whenever you need it.
We check-in with you
To complement our continuous monitoring of your system, we also perform regular check-ins with clients to help our understanding of your constraints as well as to share support service level agreement (SLA) metrics.
We provide 24/7 support
We continuously manage and monitor your system ensuring that it is running at its peak performance levels. Should you wish to contact us, our qualified and expert team is available 24/7 via our email helpdesk support@thehealthsource.org.
We track your queries
A query will not go unanswered. Our ticketing system tracks support and provides metrics – updates will automatically be sent to you when a change is recorded on a ticket or if the status of the ticket is changed.
System support
We setup support workshops
Once it is decided that our software is the perfect addition to your company we will organise a time best suited for us to come to your location and provide the necessary training and support associated with “on the job” learning. We also host online workshops and user group meetings to ensure that you will make use of all the software’s tools and capabilities best suited to your business.
We provide how-to guides
While using the software tools, electronic manuals and tutorials will be available on the platform to help answer any questions. However, if you need additional help, our helpdesk is available 24/7.
We roll-out new features
On a monthly basis new system updates are sent out to our clients. We regularly chat to our clients to understand their needs and by doing so these monthly updates also include new features tailored to their needs.
System training
Online virtual training
To accommodate our clients, we offer both in-person and online virtual training. If you would prefer in-person training we will organise a convenient time to come through to your location and offer “on the job” training.
Multiple language support
Our diverse group of clients have different language preferences, and due to this we have ensured that our software is available in Afrikaans, English, Tshivenda, Sesotho, Isizulu, Sepedi, Tshwana , Siswati and Xhosa.
Expert assistance for training
Our expert team is available to assist with all training. Our team has over 15 years’ experience in the development and management of databases and health information systems. Included in our eHealthSource team is an occupational health doctor and an occupational health nurse, both who have worked in various public and private institutions.
Let’s improve your medical administration
Chat with us to see how we can improve your medical administration problems.
Book a call with our sales team today and we’ll show exactly how we can revolutionize the way your business handles adminsitration.
Contact us
Centre de la Vie
Emalahleni
South Africa
Email: info@thehealthsource.org
Tel: +27 (0) 13 004 0062 / +27 (0) 13 690 2223
theHealthSource
MCSA reporting